Shipping & Returns

 

Shipping Domestic

After your order has been placed, processed and payment approved, your product will ship via common carrier freight or UPS ground or Fed Ex Ground unless otherwise specified. There is a handling fee for all products that are shipped.

CW Prime LLC will ship in-stock products within 1-5 business days in most cases. Custom and special order products have longer lead times in most cases, its best to confirm with customer service or your sales rep. It is best to determine product production lead time at the time of order.

Shipping costs will depend on the weight and number of boxes of each order.  After your order is processed we will email or call you with any change in the shipping.

Domestic shipping is available only in the continental United States.

Shipping International

We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Returns

All items must be returned in their original condition and must not be altered in any way.

A 20% restocking fee will be charge for all returned items unless verified by CW Prime Customer Service.